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Patient resources

Where's the Zoom link?

1. Patient portal:
Log into your Patient portal above and click the "Appointments" tab.
"Join Video Call" link appears on the day of the appointment.

2. Email:
Subject: "Dr. Hwang - Appointment confirmation + Zoom link"
Sent: The day of our last appointment

3. Text:

Reminder SMS sent the day before your appointment includes the Zoom link.


I'm in between appointments and need a refill / I didn't get a text or call from my pharmacy saying it's ready.
First call your pharmacy and speak with someone to see if you have active prescriptions on hold (that they haven't filled yet). The pharmacy may need additional insurance information from you prior to filling the medication.
I typically send enough prescriptions/refills to last you until your next appointment and so the med is often on hold at the pharmacy.

When will my prescription be ready?
If we discussed sending a prescription at your appointment, I send that prescription that same day. Pharmacies typically take 3-4 hours to process and fill a prescription. You can reach out to them to attempt to expedite the order if needed.
My pharmacy says I need a prior authorization.
Ask the pharmacy for your "RxBin", "RxPCN number", and "RxGroup" on your Drug insurance ID card. Send this to me and I can complete the prior authorization.

Reimbursify concierge plan

Free insurance reimbursement support
  1. Log into Patient Portal above > Invoices tab > Click "Superbill" (not "Open PDF")
  2. File with Reimbursify through the iOS or Android mobile app (preferred) or by clicking the image below on desktop
  3. Fill out the information, hit submit, and wait for reimbursement to arrive!
    (If using the app, enable "Automatic Claim Status Updates" for the best experience)
Questions? Get priority claim support from Reimbursify:
Widget is not optimized for mobile. If filing on a mobile device, use the Reimbursify app.


View my Privacy Practices
Forms & Consents: All of my current patients' completed intake forms and signed consents are available to review in your Patient Portal under the "forms" tab.
For informational purposes only, a link to the federal Centers for Medicare and Medicaid Services (CMS) Open Payments web page is provided here. The federal Physician Payments Sunshine Act requires that detailed information about payment and other payments of value worth over ten dollars ($10) from manufacturers of drugs, medical devices, and biologics to physicians and teaching hospitals be made available to the public.
No Surprises Act:
All prospective and current patients have access to my service fees by scheduling a phone call or requesting to book. None of my patients will ever receive surprise or unexpected bills from me that are not mutually agreed upon in our payment agreement. 
In compliance with Section 2799B-6 of the Public Health Service Act, I send a detailed formal copy of my fees and estimated treatment frequency ("good faith estimate") to all patients who schedule with me and do not plan to submit superbills to their insurance companies. All patients have the right to request and receive Good Faith Estimate paperwork at any time before scheduling or during treatment. If you receive a bill over the price of your Good Faith Estimate, you may start a dispute resolution process with the US Department of Health and Human Services. Visit for more information about this act.
Medical Advice Disclaimer:
This website does not provide medical advice. All content and information on this website, including but not limited to, text, graphics, images and other material, is for information and educational purposes only, and does not constitute medical advice. No material on the site is intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition or treatment and before undertaking a new healthcare regimen. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.

Visiting this website does not constitute establishing a therapeutic or physician-patient relationship.


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